Tours Policy
TOURS (2 - 6 participants):
- Payment required upon reservation.
- Cancellation up to 8 days prior to reserved date; 100% refund.
- Final number of participants will be confirmed 7 days prior to tour. Full or partial cancellation within 7-3 days prior to reserved date; 50% refund.
- Full or partial cancellation within 48 hours or less prior to reserved date; 100% charge.
- When the Government of Canada (federal/provincial) mandates a travel ban/travel restriction to the Okanagan in the timeframe of the reserved tour, we will grant a refund. However, this policy does not cover personal decisions not to travel to this area due to concerns when there is no travel ban/travel restriction mandated by the Government.
TOURS LARGER GROUPS (private, corporate tours of 7 or more participants):
- Payment required upon reservation or up to 45 days prior to reservation date. Reservation includes a $125 non-refundable deposit at time of booking.
- Cancellation within 44-31 days prior to tour; refund 100% with deduction of the $125 non-refundable deposit.
- Cancellation within 30-15 days prior to tour; refund 50%.
- The final number of participants will be confirmed 14 days prior to the tour. There will no refund in case of a full or partial cancellation between 14 days and the actual day of the reserved tour.
- When the Government of Canada (federal/provincial) mandates a travel ban/travel restriction to the Okanagan in the timeframe of the reserved tour, we will grant a refund. However, this policy does not cover personal decisions not to travel to this area due to concerns when there is no travel ban/travel restriction mandated by the Government.
Bike Rental Policy
- Cancellations for bike rentals can be made 24 hours in advance by e-mail;
- Cancellations made with less than 24 hours notice are non-refundable.
- Reservations made within 24 hours of reservation date are non-refundable.