Cancellation Policy

Tours Cancellation Policy

TOURS (up to 6 people):

  • Payment required upon reservation.
  • Cancellation requests up to 8 days prior to reserved date receive a 100% refund.
  • Cancellation requests within 7 days to reserved date are non-refundable.
  • Final number of participants must be confirmed 7 days prior to tour.
  • All changes with less than 96 hours (4 days) notice will be subject to a 10% processing fee.

TOURS LARGER GROUPS (private, corporate tours of 7 or more participants):

  • Payment required upon reservation or up to 45 days prior to reservation date.
  • Reservation includes a $150 non-refundable deposit at time of booking.
  • Cancellation within 44-31 days prior to tour; refund 100% with deduction of the $150 non-refundable deposit.
  • Cancellation within 30-15 days prior to tour; refund 50%.
  • The final number of participants must be confirmed 14 days prior to the tour. There will be no refund in case of a full or partial cancellation between 14 days and the actual day of the reserved tour.
  • All changes with less than 96 hours (4 days) notice will be subject to a 10% processing fee.

Bike Rental Policy

  • Cancelations with less than 24 hours notice are NON-REFUNDABLE.
  • Cancellations for bike rentals can be made up to 24 hours in advance by e-mail.
  • All changes or cancelations with less than 96 hours (4 days) notice will be subject to a 10% processing fee.
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